When we say ‘personal data’ we mean identifiable information about you, such as your name, email address, postal address, telephone number, financial account details, payment information, support queries, community comments and so on. If you cannot be identified (for example, where personal data has been aggregated and/or anonymised) then this policy does not apply.
We may need to update this policy from time to time. Where a change is significant, we will let you know, usually by sending you an update email.
When we refer to ‘we’ (or ‘our’ or ‘us’), we refer to Yorze Limited, incorporated in England and Wales with company registered number 10940867, as well as any wholly owned subsidiaries.
Our headquarters is in England but our operations extend to other countries around the world. Our contact details are contained here. Whenever we establish new offices where contact can be made, we will update our contact details on our website. www.yorze.com.
We provide an easy-to-use global service for businesses and individuals to use, to help gather, manage and share personal documents and information.
Our approach to data protection is built around four key principles, which govern everything we do in relation to personal data:
Transparency: We are open, honest and transparent about how we process personal data.
Security: We use industry-leading approaches to secure all personal data entrusted to us.
Enablement: We enable connections and productive use of personal data to empower greater efficiency and new services.
Responsibility: We accept the responsibility that comes with processing personal data.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you ask us to keep you up-to-date about our products and services, sign up to use one of our products or services, respond to a job application or an email offer, participate in our online forums, join us on social media, take part in training and events, contact us with questions or request support. If you do not wish to provide us with any of your personal data, you do not have to but it may mean you are unable to use some of our products or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you are using our websites and services so that we can continue to provide the best possible experience, through improving our services and tailoring the information we provide you.
Information we get from third parties: For the majority of information we collect, we collect it directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we will only process it:
If we do not collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you do not have a relationship with us but believe that a Yorze user has entered your personal data into our websites or services, you need to contact that Yorze user for any questions you have about your personal data, including where you want to access, correct, amend, or request that the user delete, your personal data.
First and foremost, we use your personal data to operate our websites, provide you with any services you have requested and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as the United States – where some of our data hosting providers’ servers are located. These countries may have laws different to the European Union (EU). Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the EU, this means that your data may be transferred outside of the EU. Where your personal data is transferred outside the EU, it will only be transferred to countries that have been identified as providing adequate protection for EU data (like Switzerland), or to a third party where we have approved transfer mechanisms in place to protect your personal data – for example by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.
Security is a priority for us when it comes to your personal data. We are committed to protecting your personal data and have put appropriate technical and organisational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We will retain your personal data for as long as we have a business relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we will make sure it is deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to email@example.com.
You also have rights to:
You can exercise these rights at any time by sending an email to firstname.lastname@example.org.
If you are unhappy with how we process your personal data, please get in touch by sending an email to email@example.com. We will review and investigate your complaint, and try to get back to you with minimum delay. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
For efficiency, we prefer to communicate by email or through our website or products. This helps us ensure that your enquiry is handled in a timely manner by the right person and in accordance with any regulatory time limits.
Our email is firstname.lastname@example.org
Last updated: 31 January 2019